Capture Leads Without Losing a Single Inquiry
Contact Form
A professional contact form that routes inquiries to the right team, captures context upfront, and triggers instant follow-up—so no lead goes cold.
About This Template
Generic contact forms dump every inquiry into one inbox. Sales leads mix with support tickets, partnership inquiries get lost, and by the time someone responds, the prospect has moved on to a competitor.
This template intelligently categorizes inquiries using the Inquiry Type field. Each submission captures name, email, and a detailed message, giving your team the context they need to respond meaningfully on the first reply.
Deploy a contact form that qualifies leads automatically. Pair with routing workflows to send sales inquiries to your CRM, support tickets to your help desk, and partnership requests to business development. Average response time drops from days to hours.
Key Features
- Name and email capture
- Optional phone number
- Inquiry type categorization
- Message field with character limit
Use Cases
B2B Website Lead Capture
Your website generates dozens of inquiries weekly. The sales team needs to prioritize genuine prospects over general questions without manually reviewing every submission.
Pain point: Sales wastes hours triaging inquiries that could be filtered automatically by type.
Multi-Department Routing
Inquiries come in for sales, support, and partnerships. Each department has different response SLAs and needs different context to respond effectively.
Pain point: Misrouted inquiries create delays and frustrated customers who have to repeat themselves.
Small Business Contact Page
A local business needs a simple way for customers to reach them. The owner handles all inquiries personally but needs context before calling back.
Pain point: Missed calls and voicemails without context lead to phone tag and lost customers.
Agency New Business
Prospective clients reach out about projects. You need to capture their initial interest and contact details before scheduling a discovery call.
Pain point: Unqualified leads clog the pipeline; no way to prioritize high-intent prospects.
Form Fields (6)
First Name
JohnLast Name
SmithEmail Address
your@email.comPhone Number
(555) 123-4567Inquiry Type
Select inquiry type...Your Message
How can we help you?Customization Tips
Add Company Name for B2B
For B2B use cases, add a company name field to help sales identify and research prospects before responding.
Capture UTM Parameters
Add hidden fields to capture UTM source, medium, and campaign. Understand which marketing channels drive qualified leads.
Enable File Attachments
Add a file upload field for prospects to attach RFPs, briefs, or reference materials. Saves back-and-forth before the first meeting.
Implement Spam Protection
Add a honeypot field (hidden from users) or time-based validation to filter bot submissions without frustrating real prospects.
Add Urgency Indicator
Include a "How soon do you need help?" dropdown to help prioritize time-sensitive inquiries.
Suggested Workflows
Alert Team on New Inquiry
Trigger: On form submissionSend immediate email notification to the appropriate team member based on inquiry type.
Send Personalized Auto-Response
Trigger: On form submissionAcknowledge receipt with an email tailored to inquiry type. Sales inquiries get pricing info; support gets ticket confirmation.
Create CRM Contact
Trigger: On form submission where inquiry_type = "Sales" or "Pricing"Push contact information directly to Salesforce, HubSpot, or Pipedrive with all form data mapped to CRM fields.
Post to Team Channel
Trigger: On form submissionSend inquiry details to a Slack channel for real-time team visibility and quick response coordination.
Developer Notes
Schema Highlights
Inquiry type stored as enum enables clean routing logic in workflows
Separate first/last name fields allow proper personalization in follow-ups
Message field has min/max length validation to ensure quality submissions
Integration Hints
Webhook to CRM with field mapping for automatic lead/contact creation
POST to Slack webhook for real-time team notifications
Connect to email service API (SendGrid, Postmark) for branded auto-responses
MongoDB Considerations
Index on {inquiryType: 1, createdAt: -1} for dashboard filtering by type
Index on {email: 1} for duplicate detection and contact lookup
Text index on message field enables full-text search across submissions
Tags
Get Started
Create a new app from this template. You can customize all fields, add your branding, and publish in minutes.
Complexity
Form Type
Est. Completion
~2 min
Total Fields
6
Category
Business & Sales